Trimloss last updated

17th January 2018

by Julie Moorcroft

Moorcroft Computer Services

Thinking clear       Thinking software

Thinking Trimloss


by Julie Moorcroft

Moorcroft Computer Services


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Purchasing Mistake 17 - Emperors Magic Suit



Buyers sometimes only buy from vendors whose names appear on “Approved Supplier Lists” published by large companies or “advisory” bodies.  Before following recommendations from such lists, we recommend that the past records of the “advisors” are checked to see if they have ever been penalised for uncompetitive practices, possibly suffering from the imposition of punitive fines.  Also, it is advised that the track record in glass shop management or glass software development, of the “advisory” company’s staff is checked out.  The story of the Emperor’s magic suit of clothes isn’t just a fairy tale.  Buyers are frequently being hoodwinked in the real world.  


We were once asked by a consultant working for a Trimloss customer, to give a short overview on the workings of our system.  It transpired that this consultant not only knew nothing about production software, but also knew nothing at all about the glass trade.  The amount of our detailed knowledge and vast experience that we were able to impart within a couple of hours was severely limited and yet the customer proceeded to listen to this consultant’s advice in preference to our own.  It transpired that this consultant was part of a total financial and support package from a government Quango.  As we expected, the Trimloss customer eventually went into liquidation as did another company who listened with preference to the advice from the same consultant.  

Whenever financial inducements via government training or development grants are involved, objective assessment of the quality of the advice, is often seen as a very low priority.  Non objective assessment of the quality of advice can also happen when there is private funding.  Another Trimloss user was once tempted by a huge private investment package which came with its own advice.  It took only just over twelve months before the receivers went in to try to recover a toxic debt of around £1.5 million.  Ouch!


As stated in the “About Potential Customers” page, our software is only one part of a successful glass shop operation.  Failure to follow all our recommendations can, and usually does, lead to increased material and labour costs, longer customer lead times, wasted shop floor space and poorer product quality.  


Finally, it is advised that any potential software supplier is also checked to see if legal judgement has ever gone against them, following allegations of illegal software sales.  Such judgements may have been given when operating under a different company name.  One such company is very successful at winning new customers, only to instigate poor management and shop floor systems which helps these customers disappear with monotonous regularity around 12 months later.  

It is now questionable, whether inappropriate advice from either government or private bodies, is contrary to European and UK anti competition legislation, breaches of which in the glass trade, have resulted in punitive fines on several companies and on several occasions.