We can say anything we like about this character because he won’t be reading this
text, or listening to any other advice from any other people - he never does. When
he chooses computer software to run a double glazing plant, he already knows exactly
what glass processing equipment and what glass racking he wants and what he wants
the software to do. In making these decisions, he is not the least bit interested
in listening to advice from people with 36 years experience doing the job throughout
hundreds of companies. This is because he has a first class honours degree in sticking
his head up his own a***, a place where the sun never shines. Do you get my drift?
When this character gradually discovers that the system he has designed has many
shortcomings, he then starts requesting numerous modifications to the software he
has purchased to try to overcome the multitude of shop floor organisational problems
that his dogmatic attitude has caused. Common amongst these modifications, are various
changes to information and colour codes on glass labels to try manually to help sort
out the mess caused by his inexperienced system design.
His only saving grace is that his arrogance usually makes him a good salesman, so
despite his internal material and labour costs being somewhat higher than they should
be, he can usually make up for this by maintaining a good sales turnover.
Fortunately this character type has been extremely rare, only four being encountered
in 36 years of providing Trimloss to the glass trade. Unfortunately, there is now
a new breed of this character type. He may be found setting up a new sealed unit
company, without any previous experience in the sealed unit business. When we encounter
such a person, we endeavour as tactfully as possible to steer him or her in the right
direction by trying to assist their understanding of all the possible mistakes. They
often seem however to have their own very assertive ideas about using less software
which our competitors are very happy to provide, knowing that there will eventually
be many more additional sales to try to put right all the previous mistakes, which
cannot by then, all be eradicated. Mistakes that are not easy to correct, are setting
up production in a factory unit that is too small for the planned turnover, buying
poor quality glass processing equipment with inferior productivity, or purchasing
the wrong type or insufficient amount of glass racking. Unless this new breed of
the character type is also very good at achieving very profitable contracts, he is
almost certainly doomed eventually to fail.
This character type is sometimes confused with “I’m Always Right” Man, but there
are some very strong differences.
These character types don’t appear exclusively in the glass trade. They can appear
in almost any walk of life and can often be witnessed as hopefuls in the entertainment
They can of course be witnessed as apparently maladjusted contestants in auditions
for television talent shows. The vast majority of viewers to these often comical
performances, agree totally with the usually scathing opinions of the judges, but
these contestants are so smitten with their own positivity, that they cannot appreciate
their own glaring ineptitude.
Their incompetence is often also shared by other members of their family who may
then storm indignantly onto the stage to berate the judges for failing to recognise
their “true” talents.
Rather than criticise these people, or condemn them to life in an institution, we
strongly recommend that they should be put on a compulsory course at Professor Simon
Cowell’s school of reality checks. Maybe then they will be able to return their
heads to a place where the sun really does shine.