We encounter all sorts of purchasing mistakes all the time and sometimes after receiving
an order for Trimloss, we discover that the customer has made it impossible for us
to carry out the installation because classic mistakes have been made.
We will advise potential Trimloss customers FREE OF CHARGE to help them avoid these
classic mistakes and even help them to achieve a better design of shop floor layout
which allows the planned level of customer lead times, the planned level of work
in progress and most importantly, the planned level of productivity. (See – “About
Expected Trimloss Productivity” button on the home page).
There are certain large companies who freely offer advice to people starting up or
expanding a glass shop. There are also advisory bodies, either working independently,
or through government backing as part of schemes to allocate financial grants for
training or development. These advisors work in a completely different way to Moorcroft
Computer Services and the way in which we install UPS and Trimloss. This is usually
because these advisors are interested only in their narrow financial spending control
objectives and not in the main criteria of reducing material waste and labour costs,
whilst having realistic and achievable expansion plans for marketing, sales and production.(See - “Purchasing Mistake 17 - Emperor’s Magic Suit” button on the left). Another
very common mistake, is to believe false claims that our very advanced features,
are available in competitors software, if not now, then in the near future. These
beliefs are completely flawed, because some of our features are so technically advanced,
yet very easy to use, that we confidently predict that the vast majority of them
will NEVER be available from our competitors. These false claims may even be suggested
by other suppliers to the industry, either because, they have been gullible, or because
they are in receipt of sales commission from a competitor.
Sometimes, customers’ enthusiasm gives rise to some very good ideas about organising
their businesses. Sometimes however, their enthusiasm can lead to what we know with
our vast experience, to be some very impractical ideas or else assumptions that the
smooth and organised running of Trimloss, with its very efficient material and labour
usage, can automatically be achieved with our rivals’ software. When this occurs,
we have the integrity to be brutally honest, a policy which may further drive these
people to our competitors, because we tell them what they need to know and not necessarily
what they want to know. In a few cases, these people have then contacted us several
months later with a catalogue of various complaints about their poor choice of our
rival’s software. Unfortunately, there have also been a few cases of these customers
choosing rival software which they have been using until the day they go into receivership,
a situation which we then feel we have made every attempt to help them avoid.
”Oops-a-daisy! I’ve dropped my fecking spanner”.
Now, if you feel brave enough, start pressing the Purchasing Mistake buttons on the
left, to see not only how many errors you have made in the past, but more importantly,
how best to avoid errors in the future.
The software we sell is written entirely by ourselves, whereas software from our
competitors often isn’t. This has led to problems with their third party suppliers
having huge fall outs, or being dissolved. One competitor even illegally pilfered
other software, resulting in punitive legal judgements.