Trimloss and we, the software suppliers are only two parts of a system to facilitate
low waste, high productivity, high product quality and small lead times in a glass
shop. There are two other ingredients which are vital to make all these aspirations
work correctly. The first is the company management, and the second is the glass
shop management. For many years, glass shop management have had to cope with computer
systems whose operation requires much manual intervention on the shop floor. They
have also had to cope with an ever increasing complexity in the range of materials
and products to be handled. In the absence of software as highly developed as Trimloss,
company management have always relied on glass shop management to carry out the work
regardless of the difficulties, a task which they have only achieved by developing
their own manual systems.
Now that a highly developed version of Trimloss is available however, it is time
for change. Change cannot happen unless we all recognise the strengths and weaknesses
of all the characters who make up glass company management and glass shop management.
In a way, dealing with what are often very colourful characters is what makes our
job as software suppliers far more rewarding, because interface with people is what
makes us professional system suppliers and not just the computer geeks typical of
many people working these days in IT.
Apart from the range of character types listed here, there can be variations in intelligence,
common sense, and believe it or not, the presence or absence of dyslexia. In the
population at large, about one person in thirty is said to suffer from dyslexia,
but in an industry like the glass trade which is not known for demanding high academic
skills, which are not generally achievable by dyslexics, then the proportion is much
higher. We have seen companies where as many as one in three of the glass shop work
force is dyslexic. Sufferers become very obvious when we try to train them. Firstly
they find it very difficulty to take in more than a few very simple facts at a time
and secondly, as a defence mechanism, they will often try to divert attention away
from their limitations, by being assertive about their own ideas which they can adhere
to with great stubbornness. It is not impossible to teach such people; it is just
somewhat more difficult. Being dyslexic is however a double edged sword, because
these people are often very creative and innovative, especially when they have gained
responsible positions in management.
We have gained all this experience of the different character types by installing
Trimloss at over 250 sites at which we have seen every possible variation in assistance,
every possible variation in hindrance, crying, tantrums, laughter and a lot more
besides. For the most part, Trimloss installations are very successful and this
is not just because we know how to write the best software for the glass trade, but
also how to work with the great variety of its colourful characters to help individuals
perform to their best ability and then in successful unison with their colleagues,
by encouraging an attitude of team spirit. Heeding our advice not only reduces the
risk of company failure, but also invariably greatly increases profits.
WARNING - Be ready for impending Health and Safety Legislation. Find out which clowns
will be required to wear high visibility codpieces.
Before delving into the character types listed in the buttons on the left, we must
warn you that anyone with a sense of humour or an irony bypass, should go away and
amuse themselves doing something else instead. Others may find it very intriguing
to guess the character types of their colleagues.
Sometimes, potential customers are very enthusiastic about their ideas for shop floor
organisation. If with our vast experience we see that some of these ideas might
not be very practical, we will attempt to steer these customers in the right direction.
We have seen cases where our competitors have not taken this approach with inevitable
consequences for their customers.